The Uber Version of Therapy - OZY | A Modern Media Company

The Uber Version of Therapy

The Uber Version of Therapy

By Lorraine Sanders

teenage girl sits on her bed feeling depress
SourceArief Juwono/Getty


Because technology has long been blamed for exacerbating depression and other issues among young adults — but maybe it can actually help with therapy.

By Lorraine Sanders

Twelve years into a struggle with bulimia and anorexia, Jessie Joachim says she still feels guilty whenever she tells her therapist out loud that she has purged a meal. But a smartphone app designed for people with eating disorders and body image issues has given her another way to stay accountable: Along with seeing a therapist each week, she uses the app to record whether she purges or restricts how much she eats each day and completes exercises that teach her new coping strategies — all while exchanging messages with a coach trained and certified in cognitive behavioral therapy (CBT). “When I was doing well, it was rewarding,” Joachim, 22, tells OZY, of her experience using the app. “When I wasn’t doing well, it was like looking in a mirror — it made it harder to ignore.”

A growing group of technologies is pitching coaching, counseling and monitoring services at teens and young adults fighting eating disorders, depression, anxiety and other mental health issues. Many focus on crisis intervention, including’s Crisis Text Line, for teens who want free, anytime-access to trained specialists, as well as Mood 24/7, which lets people send a daily text message about how they feel to a doctor, therapist or loved one. Lantern, the subscription-based Web and mobile service that Joachim has been testing for free, is set to release its eating disorder program in February for $33 to $75 a month. It has spent months testing on college campuses, where psychological problems have shot up some 28 percentage points between 2000 and 2010. The CodeBlue app, meanwhile, is due for release this spring and is designed to help teens alert members of a designated support network with a text message whenever they feel acutely depressed. It’s like Uber for those in need of mental health help — right now.

Depression is the top cause of illness and disability for 10- to 19-year-old boys and girls.

The programs promise to open new avenues for those like Joachim, who want or need more mental health care but for whatever reason — high service costs, logistical hassles or struggles with stigma — would not otherwise get it. Among high school and college students, psychopathology is now five times more prevalent than it was in 1938, research shows, and depression is the top cause of illness and disability for 10- to 19-year-old boys and girls, the World Health Organization reports. While these tech-based interventions won’t immediately solve the growing prevalence of issues that young people are dealing with these days, they have the potential to help “build better programs that are more individualized and tailored,” says Megan Jones, an assistant professor at the Stanford School of Medicine and Lantern’s vice president of research and programs.

But concerns about people’s data mean the programs face an uphill battle toward widespread adoption. “There are a lot of therapists out there that are worried about security and privacy of their clients,” says San Francisco psychotherapist Gayle Paul. There’s also the danger that a smartphone or tablet could obscure something that a specialist might only spot in person — a telling tone or gesture, for example, that could cue a pending mental crisis. And when used alone, some experts warn, certain apps could be inadequate because some people also need the in-person dynamic with a therapist. Even Joachim, who admits that she sometimes feels ashamed and embarrassed when talking to hers, says it has been crucial to her recovery. 

The idea is not to replace traditional therapy with tech, but rather, to extend therapy’s impact.

Proponents say the upside for some patients is that they can gain access to resources they’ve never had. As far as technology goes, it’s only going to be more readily used, especially among young individuals, for whom texting has become the dominant form of communication. “As a therapist,” says Jones, “you’re taught to meet someone where they are, and so, that’s part of why tech-based tools are a good place to start.” Indeed, experts say the idea is not to replace traditional therapy with tech — even though some research shows that online CBT can be as effective as therapy in a clinical setting. Rather, it’s to extend therapy’s impact.

And there’s evidence that some countries are taking these programs more seriously. There are movements at a legislative level in the U.S. to introduce in schools mental health screening that incorporates technology, and in November, British officials and leaders at the U.K.’s National Health Service endorsed the prescription of apps to teens suffering from depression and anxiety. “When you’re looking at providing access to care, digital is going to be a huge advantage,” says Jamison Monroe, founder and CEO of Newport Academy, which operates teen treatment centers in the U.S. for different disorders. “You’re going to be able to deliver more care to more people.”

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