Industries Must Straddle Fine Line With Artificial Intelligence
Technological advances offer great promise, and I’m excited by the potential of artificial intelligence (AI). But we need to strike the right balance with it — to offer services that are helpful and desired, rather than too intrusive or creepy. In the wake of the Cambridge Analytica scandal, people are wary of putting too much information into the public space. As AI-based services learn more about our behavior in a bid to help us navigate life, many users will grow wary of brands watching and predicting their every move.
