‘Belligerent’ Comcast Call Goes Viral
A tech journalist has struck a blow on behalf of anyone who’s been trapped on a call with a power-mad customer service operator. Ten minutes into a phone call with a Comcast “customer retention” specialist, Ryan Block began recording the conversation, which has now gone viral. As Block attempts to cancel his subscription, the salesperson repeatedly insists that he justify his choice, in a tone more suited to a jilted lover than a cable provider. An “embarrassed” Comcast has apologized.