The Presidential Daily Brief

Intriguing

  1. Will 2020 Be the Call Center Campaign?

    Operators are standing by. Because Americans — and public health authorities — aren't ready for door-to-door campaigning, candidates are forced to be creative. While that's meant jamming on all kinds of tech, like robo-texting and social networking, OZY reports, it's also leading to a retooling of old-school customer service, call centers included. Candidates like South Carolina Republican congressional hopeful Nancy Mace are going online to serve prospective constituents, connecting the ailing and out-of-work with those who can provide help. And sometimes, finding a responsive voice in the pandemic wilderness is half the battle.

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